Terms & COnditions
Pickup, Shipping & Returns
PAYMENT
The prices payable for ordered goods as set out in our website are in AUD (Australian Dollar).
All credit/debit card transactions on this site are processed using PayPal, which is a secure online payment gateway that encrypts your card details in a secure host environment. By purchasing on this site you confirm that the PayPal account or credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the PayPal account or credit/debit card to use it. Learn more about PayPal here.
We also accept payments via Direct bank transfer – please note all payment transactions will have to be completed before pickup/delivery of the goods.
PICKUP
Get in touch to arrange your pickup. We service the Sydney area only for now. You can contact us on contact@sweetdreamlight.com to organise for the pickup of your order. Our postcode is 2208 and we are happy to make arrangements with our clients for deliveries in the area.
Please use our CONTACT form to send us a message for more information.
ORDER TIMES, CANCELLATIONS & RETURNS
We may require up to 2 weeks for your order. This is to ensure that your product is custom made and available as per your request. We accept cancellations of orders but you will only have a 24hour window for change of mind. To cancel your order, please notify us by email at contact@sweetdreamlight.com using the subject heading ‘Cancellation’ and supplying your order number and contact details. Goods sold and dispatched cannot be returned or refunded. Our pieces are made to order, we cannot accept exchanges or returns for change of mind. Also, Sweet Dream Light reserves the right to not accept your order for any reason in our sole discretion including, but not limited to, being unable to obtain authorisation for payment, an item ordered is out of stock, an item does not satisfy our quality control standards and is withdrawn, there is a clear pricing error in relation to an item, or that you do not meet our eligibility criteria. The contract between you and Sweet Dream Light will be completed when full payment is received and the goods have been picked up/delivered. If you have any problem with your order, please contact us directly via email at contact@sweetdreamlight.com.
DEFECTIVE OR DAMAGED ITEMS
All orders must be checked before pickup or upon receipt of the goods to verify that you are fine with the order. You acknowledge that if you fail to do this and subsequently find the goods in your order damaged in any way during pickup/delivery, you will not be eligible for a refund in any way. Therefore, you will be solely liable for any loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law. If you should receive an item that is defective, damaged or simply is not what you ordered, please contact us immediately at contact@sweetdreamlight.com. We will assist and do our best to resolve any issue as quickly as possible.
CONDITIONS & EXCLUSIONS
Please note, we do not provide warranties for damage caused by normal usage of our products. We invite you to refer to our CANDLE CARE INSTRUCTIONS page for more details on how to make your product last.
CHANGES TO TERMS & CONDITIONS
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. You can review the most current version of the Terms & Conditions at any time on this page. Last update: July 2022
